TERMS & CONDITIONS

Chinny Food Store – Terms & Conditions

Welcome to Chinny Food Store. By accessing or using our website (www.chinny.co.nz), you agree to the following terms and conditions.

  1. General

We reserve the right to update or change these terms at any time without notice.

  1. Products & Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

  1. Pricing

All prices are listed in NZD and may change without notice. We strive to ensure pricing is accurate, but errors may occur.

  1. Orders

Once an order is placed, you will receive confirmation. We reserve the right to cancel or refuse any order.

  1. Shipping & Pickup
    • Shipping costs are calculated at checkout
    • Click & collect is available
    • Delivery times are estimates and not guaranteed
  2. Liability

We are not liable for:
• Delays in delivery
• Damage caused after delivery
• Misuse of products

  1. Use of Website

You agree not to misuse this website or engage in fraudulent activity.

GENERAL COMPLIANCE
 
Chinny Food Store operates in accordance with:
• The Food Act 2014 (New Zealand)
• The Consumer Guarantees Act 1993
 
Nothing in this policy limits your rights under New Zealand law.
 
IMPORTED PRODUCTS
 
Many of our products are imported from Africa and may:
• Have different packaging styles
• Use alternative labelling formats
 
All products comply with New Zealand import and food safety standards.

 

FOOD SAFETY & HANDLING
 
We follow strict food safety standards.
 
Once products are delivered or collected:
 
👉 Responsibility transfers to the customer
 
Customers must:
•Inspect items immediately
•Refrigerate or freeze perishable items promptly
•Store dry goods in a cool, dry place

 

PERISHABLE PRODUCTS
 
For temperature-sensitive items:
• Products are packaged appropriately
• Customers must ensure someone is available to receive delivery
 
We are not responsible for:
• Missed deliveries
• Spoilage due to unattended packages

 

ALLERGEN NOTICE
 
Some products may:
• Contain nuts
• Contain dairy
• Contain gluten
• Be processed in facilities that handle allergens
 
Customers with allergies must review product labels carefully.
 
We are not liable for allergic reactions where ingredients are clearly stated.

 

CUSTOMER RESPONSIBILITY
 
We are not liable for:
• Improper storage after delivery
• Spoilage after delivery
• Consumption beyond expiry dates

INTELLECTUAL PROPERTY

All content, branding, logos, and images on this website belong to:

👉 Chinny Food Store

and may not be copied without permission.

DELIVERY LIABILITY

Once delivery is confirmed by the courier:

👉 Responsibility transfers to the customer

We are not liable for courier delays or external delivery issues.